Professional Certificate Training Course

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Course Introduction

Effective information and communication handling is a core skill in caregiving. This course focuses on communication protocols, documentation accuracy, digital reporting, client interaction, and ethical information management—required in both local and overseas caregiving roles.

Course Objectives

• Develop effective communication skills for caregiving environments.
• Strengthen documentation and recordkeeping accuracy.
• Ensure timely and structured information reporting.
• Improve communication with families, supervisors, and healthcare professionals.
• Build confidence in ethical and digital communication practices.

Learning Outcomes

Participants will be able to:

• Communicate clearly, respectfully, and professionally.
• Maintain accurate client documentation and daily care logs.
• Follow emergency communication procedures.
• Ensure confidentiality and ethical information handling.
• Use practical communication strategies in real caregiving settings.

Course Modules:

Module 1: Basics of Caregiving Communication

1.1 Principles of effective communication
1.2 Verbal and non-verbal communication
1.3 Active listening skills
1.4 Respectful and empathetic communication
1.5 Barriers to communication and solutions

Module 2: Client Information Handling

2.1 Types of client information
2.2 Recording essential details
2.3 Updating client files
2.4 Confidentiality rules
2.5 Legal & ethical considerations

Module 3: Communication with Families & Professionals

3.1 Family communication protocols
3.2 Reporting client conditions
3.3 Communicating with supervisors
3.4 Coordination with medical/health professionals
3.5 Handling complaints and feedback

Module 4: Documentation & Reporting Skills

4.1 Daily care logs
4.2 Incident reporting
4.3 Emergency communication
4.4 Medication communication notes
4.5 Observation-based reporting techniques

Module 5: Technology & Digital Communication in Caregiving

5.1 Using mobile apps for documentation
5.2 Photo/video documentation ethics
5.3 Online report submission
5.4 Using WhatsApp/Viber for updates
5.5 Digital confidentiality management

Module 6: Communication in Challenging Situations

6.1 De-escalation communication
6.2 Managing emotional clients
6.3 Handling confusion, dementia, or disorientation
6.4 Emergency communication protocol
6.5 Conflict resolution techniques

Training Methods

• Online live sessions
• Demonstrations
• Communication role-play
• Documentation practice
• Group activities
• Assessment & feedback

Training Duration (Online)

• Total Duration: 08 Hours

Registration Fee

BDT 5,000/- per person

Training Materials Provided

• Digital course handouts
• Reporting & documentation templates
• Communication scripts
• Case-study booklet
• E-certificate upon completion

Hotline for Registration

📞 +880 1739-138399
📞 +880 1839-920810
📧 Email: compliancetrainingbd2019@gmail.com

Payment Modes

Mobile Banking Payment:

• bKash: 01739-138399
• Nagad: 01739-138399
• Rocket: 01739-1383997
• Bank Deposit
• Cash Payment at Office

Bank Payment:

1. DBBL Nexus Pay

• Card Number: 0121 0845 8527
• A/C Name: Mohammad Abdur Rahman

2. Bank Account Transfer (Dutch-Bangla Bank Ltd.)

• A/C Name: MOHAMMAD ABDUR RAHMAN
• Account Number: 3001570018186
• Routing Number: 090262087
• Branch: Ibrahimpur Branch
• Bank: Dutch-Bangla Bank Ltd.

Closing Statement

This course is ideal for caregivers seeking to improve their communication, documentation, and information-management skills. By completing this training, participants gain essential competencies required for both local and international caregiving careers. Join us and develop the communication excellence needed for professional caregiving services.