Course Introduction

Handling sensitive information is a critical responsibility for caregivers. Proper management of personal, medical, and confidential data ensures client safety, trust, and compliance with ethical and legal standards. This course equips caregivers with knowledge and practical skills to maintain confidentiality, document accurately, and communicate responsibly with families and healthcare professionals.

Course Objectives

• Understand the importance of confidentiality and privacy in caregiving.
• Develop accurate documentation and information management skills.
• Learn legal and ethical responsibilities related to sensitive data.
• Communicate appropriately with families and healthcare teams.
• Enhance decision-making in situations involving sensitive information.

Learning Outcomes

Participants will be able to:

• Identify types of sensitive information in caregiving contexts.
• Record, store, and share information accurately and securely.
• Follow legal and ethical guidelines for confidentiality.
• Communicate sensitive information appropriately to authorized parties.
• Handle sensitive situations professionally while maintaining trust.

Course Modules

Module 1: Understanding Sensitive Information

1.1 Definition and types of sensitive information
1.2 Personal, medical, and legal information
1.3 Importance of confidentiality
1.4 Ethical principles in information handling
1.5 Risks of mishandling sensitive data

Module 2: Documentation Practices

2.1 Accurate record-keeping
2.2 Daily care logs and progress notes
2.3 Incident and medical reporting
2.4 Secure storage of physical and digital records
2.5 Maintaining consistency and clarity in documentation

Module 3: Privacy and Confidentiality

3.1 Client privacy rights
3.2 Confidentiality rules and guidelines
3.3 Sharing information on a need-to-know basis
3.4 Legal obligations for caregivers
3.5 Avoiding breaches of confidentiality

Module 4: Communication of Sensitive Information

4.1 Appropriate verbal communication
4.2 Written communication best practices
4.3 Handling phone and digital communication
4.4 Communicating with families and healthcare professionals
4.5 Managing difficult conversations professionally

Module 5: Digital Data Management

5.1 Using technology safely in caregiving
5.2 Electronic health records (EHR) basics
5.3 Securing passwords and digital files
5.4 Avoiding digital data breaches
5.5 Ethical use of photos, videos, and online sharing

Module 6: Handling Breaches and Challenges

6.1 Identifying potential risks or breaches
6.2 Steps to prevent data breaches
6.3 Reporting incidents responsibly
6.4 Managing client or family concerns
6.5 Continuous improvement and professional responsibility

Training Methods

• Online live sessions
• Demonstrations and real-life case studies
• Role-play for handling sensitive situations
• Group discussions and scenario-based exercises
• Assessment & feedback

Training Duration (Online)

• Total Duration: 08 Hours

Registration Fee

BDT 5,000/- per person

Training Materials Provided

• Digital course handouts
• Documentation and confidentiality templates
• Communication scripts
• Case-study booklet
• E-certificate upon completion

Hotline for Registration

📞 +880 1739-138399
📞 +880 1839-920810
📧 Email: compliancetrainingbd2019@gmail.com

Payment Modes

Mobile Banking Payment:

• bKash: 01739-138399
• Nagad: 01739-138399
• Rocket: 01739-1383997
• Bank Deposit / Cash Payment at Office

Bank Payment:

1. DBBL Nexus Pay

• Card Number: 0121 0845 8527
• A/C Name: Mohammad Abdur Rahman

2. Bank Account Transfer (Dutch-Bangla Bank Ltd.)

• A/C Name: MOHAMMAD ABDUR RAHMAN
• Account Number: 3001570018186
• Routing Number: 090262087
• Branch: Ibrahimpur Branch
• Bank: Dutch-Bangla Bank Ltd.

Closing Statement

This course is essential for caregivers who handle personal, medical, or sensitive client information. Participants will gain the knowledge and skills to maintain confidentiality, document accurately, and communicate responsibly, ensuring trust, safety, and professionalism in caregiving roles both locally and internationally.