Course Introduction:

Effective Communication Skills is an essential skill for the professional & personal life. No professional can success without this skill. Compliance Training (BD) Limited introduces the course name Effective ‘Communication Skills Training Course’. This course is designed by accumulating the essential skills of professional & personal communication. The delegates will be highly benefited from this training course.

Course objectives:

After the successful completion of this course, the delegates will be understand-

·        The communication skills

·        The professional effective communication skills

·        The techniques to improve communication skills

·        The non-verbal communication & body language

·        The concept of different types of personality

·        The effect of poor communication

·        The techniques to be assertiveness

·        Allover issues/techniques to be effective communication skills

Course Contents:

·        Welcome & introduction

·        Introduction to communication skill

·        Concept of effective communication skill

·        Importance of effective communication skills

·        The effect of poor communication

·        Ways to ensure effective communication

# Group Task/Brain Storming

·        Non-verbal communication, Body language & tonality

·        Good & unhelpful feedback

·        Constructive feedback

·        Different types of personality

·        Being assertive but not aggressive

·        Being calm, objective and keeping an open mind

·        Dealing with aggression

·        Understanding what challenging conversations you might face

·        Creating the right environment to make effective conversation

# Group Task/Brain Storming

·        Telephone business Communication skill

·        Listening skills, the ultimate business communication

·        Body language

·        Business communication skills for team presentation

·        Closing the session

Target Participants:

·        All levels of professionals

·        Fresher/Job seekers

·        Any personnel who will act as QEHS internal auditors

Training Methods:

1.  PP Presentation

2.  Case study

4.  Brain storming

5.  Video clip

Training Media: Online/Virtual

Available Seats: 10 (Ten)

CERTIFICATE:

Certificates will be awarded to the Participants

Evaluation:

Verbal Assessment

Key Benefits from this Course:

·        E-Training Module

·        E-Certificate