*Certificate Shall Provide After the Course Completion*

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Course Introduction

Grievance, grievance compliance, grievance process, grievance resolution process are the key compliance audit challenges for the industries. Appropriate competencies are pre=requirement to do this issues fruitfully. This Grievance Compliance training course has been designed by accumulating applicable all Grievance compliance issues accordingly. This training will be more helpful for the participants.

Key outcomes from this course:

After the completion of this course, a participant will be able to understand

·        The issues of Grievance & its Compliance

·        Importance of Grievance Mechanism

·        Process of Grievance reporting & recording

·        Process of grievance resolutions

·        Grievance mechanism related auditing issues

·        Required documentations on grievance & its mechanism

Benefits from this Course:

Key benefits which will be achieved from this course

·        Quality Training

·        Expertise training

·        Interactive Learning Style

·        Interactive learning & workshop

Course Content(s)

·        Welcome & Introductory Session

·        Brief Introduction To Grievance & Its compliance

·        Feature of Industrial Grievance

·        Importance of Grievance Mechanism

·        Reasons of industrial grievance

·        Recognize the importance of developing a systematic approach toward conflict resolution in the enterprise

·        Investigate and resolve grievances at the lowest possible level in the enterprise

·        Grievance procedure as per BLL ’06, ILO, Amfori BSCI

·        Grievance resolutions process as per BLL ’06, ILO, Amfori BSCI

·        Evaluate current grievance mechanisms and identify performance gaps for system improvement

·        Evaluate current grievance mechanisms and identify performance gaps for system improvement

·        Grievance register management

·        Internal & external grievance reporting process

·        Identify root causes of industrial disputes and understand procedures for disputes under Vietnamese law

·        Grievance checklist management

·        Grievance audit management documentation

·        Factory preparing tips on Grievance mechanism

Who should attend?

·         HR Professional

·         Production professional

·         Worker’s representatives

·         Workers

·         Anyone who feels interest on Grievance Mechanism Compliance

Training Method:

·        Interactive

·        Workshop

·        Discussion

Training Media

Online Virtual (Google Meet/Zoom Cloud Meeting)