Course Introduction

The Root Cause Analysis (RCA) – Tools and Techniques course is designed to develop essential knowledge and practical skills required to identify, investigate, analyze and eliminate the underlying causes of workplace problems, operational failures, quality defects, safety incidents and compliance nonconformities.

The course focuses on the fundamentals of problem-solving, root cause identification, systematic investigation techniques, data collection and analysis, cause-and-effect relationships, corrective and preventive actions, and continual improvement.

Participants will learn how to distinguish between symptoms, immediate causes and root causes; apply structured problem-solving methodologies; use appropriate analytical tools; investigate incidents and nonconformities; and develop effective corrective action plans to prevent recurrence.

The programme emphasizes practical demonstrations, workplace-based case studies, group exercises, problem-solving activities and real-life industrial scenarios to strengthen participants' analytical capabilities and promote a proactive culture of problem-solving and continual improvement.

Course Objectives

The main objectives of this course are to:

• Understand the fundamentals and importance of Root Cause Analysis (RCA).
• Differentiate between symptoms, immediate causes and root causes.
• Identify problems, failures, incidents and nonconformities systematically.
• Understand different Root Cause Analysis methodologies.
• Apply the 5 Whys Analysis technique.
• Develop and interpret Fishbone (Ishikawa) Diagrams.
• Understand Pareto Analysis and problem prioritization.
• Apply Fault Tree Analysis (FTA) and other analytical approaches.
• Conduct systematic investigations using evidence and data.
• Develop effective corrective action and prevention plans.
• Evaluate the effectiveness of implemented corrective actions.
• Promote continual improvement and recurrence prevention.

Course Learning Outcomes

Upon successful completion, participants will be able to:

• Explain the principles and objectives of Root Cause Analysis.
• Identify and define workplace problems and nonconformities.
• Distinguish between direct causes, contributing factors and root causes.
• Select appropriate RCA tools for different types of problems.
• Conduct 5 Whys Analysis effectively.
• Prepare and interpret Fishbone Diagrams.
• Apply Pareto Analysis to prioritize recurring problems.
• Understand the application of Fault Tree Analysis.
• Collect and analyze relevant investigation evidence.
• Develop logical and evidence-based corrective action plans.
• Monitor corrective action implementation and effectiveness.
• Support organizational problem-solving and continual improvement.

Target Participants

• Business Owners and Entrepreneurs.
• Directors and Senior Management Professionals.
• Quality Assurance (QA) Professionals.
• Quality Control (QC) Professionals.
• Quality Managers and Supervisors.
• Production Managers and Supervisors.
• Industrial and Process Engineers.
• HR and Administration Professionals.
• Compliance Managers and Officers.
• Internal Auditors and Lead Auditors.
• Safety Officers and EHS Professionals.
• Maintenance and Engineering Personnel.
• Operations and Process Improvement Professionals.
• Management System Consultants.
• Professionals responsible for Problem-Solving and Continual Improvement.

Lead Content Modules

Module 01: Fundamentals of Root Cause Analysis & Problem-Solving

1. Introduction to Root Cause Analysis (RCA).
2. Importance and Benefits of Systematic Problem-Solving.
3. Understanding Problems, Defects, Incidents and Nonconformities.
4. Difference Between Symptoms, Immediate Causes, Contributing Factors and Root Causes.
5. RCA Process, Investigation Principles and Problem Definition.

Module 02: Problem Identification, Investigation & Evidence Collection

1. Problem Identification and Investigation Planning.
2. Defining Problems Using Facts and Available Data.
3. Evidence Collection, Interviews and Workplace Observations.
4. Data Analysis and Verification of Investigation Findings.
5. Investigation Documentation and Reporting Techniques.

Module 03: 5 Whys Analysis & Systematic Cause Identification

1. Introduction to the 5 Whys Problem-Solving Technique.
2. Principles and Steps of Conducting 5 Whys Analysis.
3. Identifying Logical Cause-and-Effect Relationships.
4. Avoiding Assumptions and Superficial Root Cause Identification.
5. Practical Application of 5 Whys in Workplace Problems.

Module 04: Fishbone Diagram & Cause-and-Effect Analysis

1. Introduction to Fishbone (Ishikawa) Diagram.
2. Understanding the 6M Categories: Man, Machine, Method, Material, Measurement and Mother Nature.
3. Identifying Potential Causes and Contributing Factors.
4. Developing and Analyzing Cause-and-Effect Diagrams.
5. Practical Fishbone Analysis for Quality, Safety and Operational Problems.

Module 05: Advanced Root Cause Analysis Tools & Techniques

1. Pareto Analysis and the 80/20 Principle.
2. Fault Tree Analysis (FTA) Fundamentals.
3. Failure Mode and Effects Analysis (FMEA) Fundamentals.
4. Process Mapping and Flowchart Analysis.
5. Interrelationship Diagrams and Combined RCA Techniques.

Module 06: RCA Application in Quality, Safety & Compliance Management

1. Root Cause Analysis of Quality Defects and Customer Complaints.
2. RCA for Workplace Accidents, Injuries and Safety Incidents.
3. RCA for ISO Management System Nonconformities.
4. RCA for Production Losses, Equipment Failures and Process Inefficiencies.
5. RCA for Social Compliance and Regulatory Noncompliance.

Module 07: Corrective Action Planning & Recurrence Prevention

1. Difference Between Correction, Corrective Action and Preventive Controls.
2. Developing Effective Corrective Action Plans.
3. Applying the Hierarchy of Controls Where Relevant.
4. Responsibility Assignment, Implementation and Monitoring.
5. Verification of Corrective Action Effectiveness and Recurrence Prevention.

Module 08: Practical RCA Exercises, Case Studies & Final Assessment

1. Practical 5 Whys Analysis Exercise.
2. Fishbone Diagram Development and Analysis.
3. Pareto Chart and Problem Prioritization Exercise.
4. Workplace Incident and Nonconformity Investigation Case Studies.
5. Integrated Root Cause Analysis, Corrective Action Planning and Final Assessment.

Training Methodology

The course will follow a practical, interactive and participatory training approach.

• Instructor-Led Training.
• Interactive Lectures and Discussions.
• RCA Tools and Techniques Demonstrations.
• 5 Whys Analysis Exercises.
• Fishbone Diagram Development.
• Pareto Analysis Exercises.
• Workplace-Based Case Studies.
• Group Problem-Solving Activities.
• Incident and Nonconformity Investigation Simulations.
• Corrective Action Planning Exercises.
• Practical Assessment and Feedback.

Assessment & Evaluation

Participants may be evaluated through:

• Written Knowledge Assessment.
• Root Cause Analysis Knowledge Quiz.
• 5 Whys Analysis Exercise.
• Fishbone Diagram Preparation.
• Pareto Analysis Exercise.
• Workplace Problem Investigation.
• Corrective Action Plan Development.
• Final Viva / Oral Assessment.

Course Summary Information

• Course Title: Root Cause Analysis (RCA) – Tools and Techniques
• Training Mode: Online Training
• Course Type: Training Course
• Duration: 08 Sessions / 08 Hours (Online)
• Class Frequency: 2 Days per Week (Online Class)
• Classroom Training: 10:00–5:00 (Day Long)
• Session Duration: 1 Hour per Session (Online)
• Total Modules: 08
• Registration Fee: BDT 3,500/- (Online Training)
• Registration Fee: BDT 4,500/- (In-Person Classroom Training)
• Registration Hotlines: 01739-138399 & 01839-920810

Training Provider

Compliance Training (BD) Limited (CTBL)

Website: www.compliancetrainingbd.com

Email: compliancetrainingbd2019@gmail.com

Quality Training is Our Motto.