Course Introduction

The ISO Management System Audit Techniques and Best Practices course is designed to develop the essential knowledge, auditing competencies and practical skills required to plan, conduct, report and follow up effective management system audits in accordance with internationally recognized auditing principles and practices.

The course focuses on management system auditing fundamentals, audit principles, auditor responsibilities, audit programme management, audit planning, audit preparation, audit checklists, evidence collection, interview techniques, process-based auditing, risk-based auditing, audit findings, nonconformity classification, audit reporting and corrective action follow-up.

Participants will learn how to conduct systematic and objective audits, evaluate management system conformity, collect and verify audit evidence, identify gaps and nonconformities, communicate audit findings professionally and evaluate the effectiveness of corrective actions.

The programme emphasizes practical audit exercises, workplace-based case studies, audit simulations, documentation reviews and real-life industrial scenarios to strengthen participants' auditing capabilities and promote effective management system implementation and continual improvement.

The course incorporates the auditing principles and guidance of ISO 19011:2018, subject to applicable updates and officially published revisions.

Course Objectives

The main objectives of this course are to:

• Understand the fundamentals and principles of ISO management system auditing.
• Develop knowledge of ISO 19011 auditing guidelines and best practices.
• Understand the roles, responsibilities and competencies of management system auditors.
• Learn how to establish and manage an effective audit programme.
• Develop skills in audit planning, preparation and execution.
• Understand process-based auditing and risk-based audit approaches.
• Develop effective audit checklists and audit sampling techniques.
• Apply professional interviewing and evidence collection techniques.
• Identify conformity, nonconformity and opportunities for improvement.
• Understand audit findings classification and reporting requirements.
• Develop corrective action follow-up and verification skills.
• Promote audit effectiveness and continual improvement.

Course Learning Outcomes

Upon successful completion, participants will be able to:

• Explain the fundamental principles of management system auditing.
• Understand the application of ISO 19011 auditing guidelines.
• Identify auditor roles, responsibilities and competency requirements.
• Prepare and manage an audit programme.
• Develop audit plans, checklists and audit schedules.
• Conduct opening meetings and closing meetings.
• Apply effective interview, observation and document review techniques.
• Collect objective evidence and maintain audit records.
• Evaluate management system conformity against applicable requirements.
• Identify and document audit findings and nonconformities.
• Prepare professional audit reports.
• Evaluate corrective actions and verify their effectiveness.
• Apply professional auditing practices across different ISO management systems.

Target Participants

• Internal Auditors and Lead Auditors.
• ISO Management System Coordinators.
• Quality Assurance (QA) Professionals.
• Quality Control (QC) Professionals.
• Quality Managers and Supervisors.
• Environmental Management Professionals.
• Occupational Health and Safety (OHS) Professionals.
• Social and Technical Compliance Auditors.
• Compliance Managers and Officers.
• HR and Administration Professionals.
• Production and Operations Managers.
• Management Representatives.
• Management System Consultants.
• Business Owners and Senior Management Professionals.
• Professionals responsible for ISO Management System Implementation and Auditing.

Lead Content Modules

Module 01: Fundamentals of ISO Management System Auditing

1. Introduction to Management System Auditing.
2. Purpose, Objectives and Benefits of ISO Auditing.
3. Types of Audits: First-Party, Second-Party and Third-Party Audits.
4. Overview of ISO 19011 Auditing Guidelines.
5. Audit Principles, Auditor Ethics and Professional Conduct.

Module 02: Auditor Competence, Roles & Responsibilities

1. Roles and Responsibilities of Internal and External Auditors.
2. Auditor Competence, Knowledge, Skills and Experience.
3. Personal Attributes and Professional Behaviour of Auditors.
4. Independence, Objectivity, Confidentiality and Integrity.
5. Auditor Evaluation and Continuous Professional Development.

Module 03: Audit Programme Management & Audit Planning

1. Establishing and Managing an Audit Programme.
2. Defining Audit Objectives, Scope and Criteria.
3. Risk-Based Audit Programme Management.
4. Audit Team Selection, Responsibilities and Resource Allocation.
5. Audit Scheduling, Coordination and Documentation.

Module 04: Audit Preparation, Checklist Development & Process Auditing

1. Understanding Applicable ISO Standards and Requirements.
2. Reviewing Documented Information Before an Audit.
3. Developing Effective Audit Checklists and Questionnaires.
4. Process-Based Auditing and Process Interaction Assessment.
5. Audit Sampling, Preparation and Resource Planning.

Module 05: Conducting Management System Audits & Evidence Collection

1. Conducting Opening Meetings and Audit Briefings.
2. Audit Interview Techniques and Effective Questioning.
3. Workplace Observation and Document Review.
4. Collection, Verification and Evaluation of Objective Evidence.
5. Audit Sampling Techniques and Audit Trail Development.

Module 06: Audit Findings, Nonconformity Identification & Classification

1. Understanding Conformity and Nonconformity.
2. Identifying Systemic and Isolated Nonconformities.
3. Classification and Documentation of Audit Findings.
4. Writing Clear, Objective and Evidence-Based Nonconformity Statements.
5. Identifying Opportunities for Improvement and Areas of Concern.

Module 07: Audit Reporting, Closing Meetings & Corrective Action Follow-Up

1. Preparing Effective and Professional Audit Reports.
2. Conducting Closing Meetings and Presenting Audit Findings.
3. Communicating Nonconformities and Audit Conclusions.
4. Corrective Action Requests and Root Cause Analysis.
5. Corrective Action Verification and Effectiveness Evaluation.

Module 08: Practical Audit Exercises, Case Studies & Final Assessment

1. Practical Audit Planning and Checklist Development.
2. Simulated Workplace Audit and Evidence Collection.
3. Practical Audit Interview and Observation Exercises.
4. Nonconformity Identification and Audit Report Preparation.
5. Complete Audit Simulation, Closing Meeting and Final Assessment.

Training Methodology

The course will follow a practical, interactive and participatory training approach.

• Instructor-Led Training.
• Interactive Lectures and Discussions.
• ISO 19011 Requirements and Guidelines Interpretation.
• Audit Planning and Checklist Development Exercises.
• Practical Audit Interview Demonstrations.
• Workplace-Based Audit Case Studies.
• Audit Evidence Collection Exercises.
• Nonconformity Identification and Reporting.
• Role-Play and Simulated Audit Activities.
• Group Discussions and Problem-Solving.
• Practical Assessment and Feedback.

Assessment & Evaluation

Participants may be evaluated through:

• Written Knowledge Assessment.
• ISO Auditing Principles and Guidelines Quiz.
• Audit Planning Exercise.
• Audit Checklist Development.
• Practical Audit Interview Assessment.
• Objective Evidence Evaluation.
• Nonconformity Identification and Reporting.
• Audit Report Preparation.
• Final Viva / Oral Assessment.

Course Summary Information

• Course Title: ISO Management System Audit Techniques and Best Practices
• Training Mode: Online Training
• Course Type: Training Course
• Duration: 08 Sessions / 08 Hours (Online)
• Class Frequency: 2 Days per Week (Online Class)
• Classroom Training: 10:00–5:00 (2 Days Training)
• Session Duration: 1 Hour per Session (Online)
• Total Modules: 08
• Registration Fee: BDT 3,500/- (Online Training)
• Registration Fee: BDT 7,000/- (In-Person Classroom Training)
• Registration Hotlines: 01739-138399 & 01839-920810

Training Provider

Compliance Training (BD) Limited (CTBL)

Website: www.compliancetrainingbd.com

Email: compliancetrainingbd2019@gmail.com

Quality Training is Our Motto.