Professional Diploma Course | Duration: 6 Months

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Course Introduction

The Diploma in Quality Management Systems (QMS) is designed to develop professional knowledge and practical competencies in quality management principles, quality assurance, quality control, process management, risk-based thinking, internal auditing, and continual improvement.

 The course focuses on understanding, establishing, implementing, maintaining, and improving an effective Quality Management System based on internationally recognized quality management principles and ISO 9001 requirements.

 Participants will learn how to develop quality policies and objectives, manage organizational processes, identify risks and opportunities, control documented information, monitor customer satisfaction, conduct internal audits, manage non-conformities, and implement corrective actions.

 Through practical exercises, industry-based case studies, quality assessment activities, and assignments, participants will develop the skills required to support organizational quality functions, improve operational performance, enhance customer satisfaction, and promote a culture of continual improvement.

Course Objectives

The main objectives of this course are to:

• Understand the fundamentals and principles of Quality Management Systems.
• Develop knowledge of ISO 9001 requirements and quality management principles.
• Understand the process approach and risk-based thinking.
• Develop skills in quality planning, assurance, and control.
• Understand quality documentation and documented information management.
• Develop competencies in process monitoring and performance evaluation.
• Understand internal quality auditing and compliance assessment.
• Identify non-conformities and develop corrective action plans.
• Apply quality improvement tools and techniques.
• Promote customer satisfaction and continual improvement across organizational processes.

Course Outcomes

After successful completion of this course, participants will be able to:

• Explain the principles, concepts, and benefits of Quality Management Systems.
• Understand the structure and requirements of ISO 9001.
• Identify organizational processes, risks, and opportunities.
• Develop quality policies, objectives, procedures, and work instructions.
• Apply quality assurance and quality control techniques.
• Monitor process performance using appropriate quality indicators.
• Prepare and maintain quality records and documented information.
• Conduct basic internal quality audits and prepare audit reports.
• Identify non-conformities and perform root cause analysis.
• Develop corrective actions and support continual improvement initiatives.

Course Modules

Module 1: Fundamentals of Quality Management Systems

• Introduction to Quality Management and Quality Management Systems
• Evolution and Development of Quality Management
• Quality Management Principles and Customer Focus
• Overview of ISO 9001 Requirements and Management System Structure
• Process Approach, PDCA Cycle and Risk-Based Thinking
• Roles and Responsibilities of Top Management in Quality Management

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 2: ISO 9001 Requirements & QMS Implementation

• Context of the Organization and Interested Parties
• Leadership, Quality Policy and Organizational Responsibilities
• Quality Planning, Objectives, Risks and Opportunities
• Support: Resources, Competence, Awareness and Communication
• Operational Planning, Process Control and Service Delivery
• Performance Evaluation and Management Review

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 3: Quality Planning, Assurance & Quality Control

• Fundamentals of Quality Planning and Quality Assurance
• Quality Control Principles, Inspection and Testing
• Process Mapping, Standard Operating Procedures and Work Instructions
• Statistical Process Control (SPC) and Basic Quality Tools
• Supplier Quality Management and Incoming Material Inspection
• Product and Service Quality Monitoring and Evaluation

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 4: Quality Documentation, Internal Audit & Compliance Assessment

• QMS Documentation Structure and Documented Information Control
• Preparation and Control of Quality Policies, Procedures and Records
• Fundamentals of Internal Quality Auditing
• Audit Planning, Checklists, Evidence Collection and Audit Techniques
• Identification and Classification of Audit Findings
• Audit Reporting, Follow-up and Effectiveness Verification

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 5: Non-Conformity Management, Root Cause Analysis & Corrective Action

• Identification, Reporting and Control of Non-Conforming Outputs
• Non-Conformity Classification and Documentation
• Root Cause Analysis: 5 Why, Fishbone Diagram and Problem-Solving Techniques
• Corrective Action Planning and Implementation
• Effectiveness Verification and Prevention of Recurrence
• Management of Customer Complaints and Quality Issues

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 6: Quality Improvement, Performance Monitoring & Continual Improvement

• Quality Performance Indicators (KPIs) and Process Monitoring
• Customer Satisfaction Measurement and Feedback Analysis
• Continual Improvement and the PDCA Methodology
• Lean Management, 5S and Kaizen for Quality Improvement
• Quality Cost, Waste Reduction and Operational Efficiency
• QMS Performance Evaluation and Organizational Improvement Planning

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Course Methodology

The course will be delivered through a practical and participatory learning approach, combining theoretical knowledge with real-life organizational and industrial applications.

The methodology includes:

• Interactive Lectures and Presentations
• ISO 9001 Requirements-Based Learning
• Practical Examples and Industry-Based Case Studies
• Group Discussions and Experience Sharing
• Quality Management Tools and Techniques Exercises
• Process Mapping and Documentation Activities
• Internal Audit and Compliance Assessment Simulations
• Root Cause Analysis and Corrective Action Exercises
• Assignments and Individual Learning Activities
• Viva Voce and Knowledge Evaluation

Who Should Attend?

This course is suitable for:

• Quality Managers and Quality Assurance Professionals
• Quality Control Officers and Inspectors
• ISO 9001 Coordinators and QMS Representatives
• Internal Auditors and Compliance Professionals
• Production and Operations Managers
• Factory and Industrial Management Personnel
• Supply Chain and Procurement Professionals
• Process Improvement and Operational Excellence Professionals
• Business Owners and Entrepreneurs
• Management Consultants and Quality Advisors
• Students, Graduates and Professionals Interested in Quality Management

Course Conclusion

The Diploma in Quality Management Systems (QMS) provides participants with essential knowledge and practical competencies to understand, implement, maintain, evaluate, and improve organizational quality management systems. The course emphasizes ISO 9001 requirements, quality planning, process management, quality assurance, internal auditing, non-conformity management, corrective action, and continual improvement.

Successful participants will be better prepared to support organizational QMS implementation, improve process effectiveness, reduce operational errors, enhance customer satisfaction, and contribute to sustainable organizational performance.

Course Information

Course Title: Diploma in Quality Management Systems (QMS)

Course Duration: 6 Months

Training Provider: Compliance Training (BD) Limited (CTBL)

Certificate: Participants who successfully complete the course requirements will receive a Professional Diploma Certificate from Compliance Training (BD) Limited (CTBL).

Compliance Training (BD) Limited (CTBL)

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