Certificate shall be awarded after the successful completion of the training

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Course Introduction

This training program on ISO/IEC 17020:2012 is designed to develop practical inspection competence by transforming theoretical compliance into real-world applications. It provides a comprehensive understanding of inspection body requirements, including impartiality, independence, inspection processes, reporting, and audit readiness, enabling professionals to align with internationally accepted standards.

Training Objectives

·        Clearly understand ISO/IEC 17020:2012 requirements

·        Ensure impartiality and independence in inspection activities

·        Develop a competence-based inspection system

·        Build strong skills in inspection reporting and documentation

·        Prepare participants for audit and accreditation

Training Outcomes

·        Ability to explain ISO 17020 structure and key clauses

·        Capability to plan, conduct, and report inspections effectively

·        Skills to identify nonconformities and implement corrective actions

·        Ability to develop competence matrix and evaluate personnel

·        Confidence to face accreditation audits

Course Modules:

Module 1: Introduction to ISO/IEC 17020:2012

1.1 Overview of Inspection Bodies & Purpose
1.2 Types of Inspection Bodies (Type A, B, C)
1.3 Key Principles: Impartiality & Independence
1.4 Structure of the Standard
1.5 Benefits of Compliance vs Competence

Module 2: Impartiality & Independence Management

2.1 Risk Identification to Impartiality
2.2 Conflict of Interest Control
2.3 Organizational Safeguards
2.4 Ethical Conduct & Integrity
2.5 Monitoring & Review Mechanism

Module 3: Structural Requirements of ISO 17020:2012

3.1 Legal Status & Organizational Identity
3.2 Organizational Structure & Roles
3.3 Responsibilities & Authorities
3.4 Management Commitment
3.5 Resource Allocation & Control

Module 4: Resource Requirements of ISO 17020:2012

4.1 Competence Criteria for Personnel
4.2 Qualification, Training & Authorization
4.3 Equipment Control & Calibration
4.4 Facilities & Environmental Conditions
4.5 Outsourcing & Subcontracting Control

Module 5: Process Requirements

5.1 Inspection Methods & Procedures
5.2 Handling of Inspection Items
5.3 Sampling & Inspection Planning
5.4 Recording & Data Integrity
5.5 Inspection Reports & Certificates

Module 6: Management System Requirements

6.1 Documentation Control
6.2 Record Control System
6.3 Internal Audit Process
6.4 Corrective Action (CAPA)
6.5 Preventive Action & Risk-Based Thinking

Module 7: Competence Development & Evaluation

7.1 Competence Matrix Development
7.2 Skill Gap Analysis
7.3 Training Effectiveness Evaluation
7.4 Performance Monitoring Techniques
7.5 Continuous Professional Development (CPD)

Module 8: Audit, Accreditation & Continuous Improvement

8.1 Accreditation Process & Requirements
8.2 External Audit Preparation
8.3 Nonconformity Handling & Closure
8.4 Management Review Meeting (MRM)
8.5 Continuous Improvement Strategy

Training Methods

·        Interactive Presentation (Slide-based)

·        Case Studies & Real-life Scenario Analysis

·        Group Discussion & Problem Solving

·        Practical Exercises (Inspection & Reporting)

·        Mock Audit & Role Play

Target Participants

·        Compliance & Quality Professionals

·        Inspection Body Personnel (Type A, B, C)

·        QA/QC Engineers & Managers

·        Internal & External Auditors

·        Technical & Operations Managers

·        Professionals seeking ISO/IEC 17020 accreditation

Registration Fee:

In Person Classroom: BDT 5000/-

Online Virtual: 4500/-

Certification: Online Verifiable Certificate shall issue after the successful completion of the training

The Closing:

This training concludes with a strong emphasis on transforming knowledge into practical competence, enabling participants to confidently apply ISO/IEC 17020:2012 requirements in real inspection environments. By integrating technical understanding with hands-on practices, participants are now better prepared to ensure impartial, consistent, and high-quality inspection outcomes, while effectively facing audits and achieving accreditation. Continuous improvement and professional development should remain a priority to sustain competence and maintain compliance with evolving industry standards.